FAQS
How Long Will My Order Take to Arrive?
Shipping Information
Orders are prepared and shipped within 1–3 business days. Every order is tracked, and you’ll get an email with your tracking number as soon as it ships.
Estimated Delivery Time:
USA, Canada and Australia: 7–12 business days after your order ships
Need Help?
Contact us anytime at hello@fawnandfang.com
* Import taxes and duties may apply.
Can I Get a Refund If There’s a Problem?
Yes. If your order doesn’t arrive, or arrives damaged, faulty or incorrect, we’ll send a free replacement or give you a refund.
Please contact us at hello@fawnandfang.com within 30 days of delivery with your order number, and include a clear photo if the item is damaged or incorrect. If your order hasn’t arrived within 30 days of shipping, email us and we’ll make it right.
Changed your mind? You can return unworn pieces in their original packaging within 30 days of delivery. Return shipping is paid by the customer.
How should I care for my jewelry?
To help preserve its beauty, we recommend removing your jewelry before sleeping, showering, swimming, or applying perfumes and lotions.
What’s the Best Way to Contact Us?
The fastest and best way to reach us is by email. We get back to you within 1–2 business days.
For Orders, Shipping, Product Questions, Wholesale and Everything Else
hello@fawnandfang.com
Please note: We may miss messages or comments sent through social media. For the quickest assistance, please email us directly and we’ll be happy to help.