Refund policy

Refund policy

Our 30-day promise

We want you to love your pieces. You have 30 days from the day your order is delivered to let us know if something isn't right.

Damaged, faulty or wrong item

If a piece arrives damaged, faulty or isn't what you ordered, email hello@fawnandfang.com within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund for that piece. You won't need to send it back.

Changed your mind?

You can return unworn pieces in their original packaging within 30 days of delivery.

1. Email hello@fawnandfang.com with your order number and the pieces you'd like to return. Please don't send items back without contacting us first, as we'll give you the correct return address.
2. Return shipping is paid by the customer.
3. Once your return arrives and is checked, we'll refund the amount you paid for the returned pieces to your original payment method within 5 business days.

Buy 1, Get 1 Free orders

Free pieces have no charge, so refunds are based on the amount you actually paid. For example, if you return one piece from a Buy 1, Get 1 Free pair, your refund is half of what you paid for that pair.

Not eligible for return

• Pieces that have been worn, altered or damaged after delivery
• Orders reported more than 30 days after delivery

Refund timing

After a refund is issued, it can take 5–10 business days to appear on your statement, depending on your bank.

Questions

Email hello@fawnandfang.com and we'll help.